This block will mean that your passport number cannot be used for digital verification in Australia, but you can still use your passport to verify your identity in person as required, such as for the purposes of taking out a loan, or a phone plan. You have the option to ask DIA to apply a block in the Australia Document Verification Service (DVS) system on your behalf. Impacted Latitude customers may be concerned their passport details could be misused to commit identity fraud. Lost, stolen or damaged passport Is it still safe to use my passport as proof of identity? If your passport has been lost or stolen, you must let the Department of Internal Affairs (DIA) Passport Office know as soon as possible so we can cancel your passport and protect you from any misuse.įurther information about lost and stolen passports is available here: They would need your actual passport, not just your passport details. Could someone use my passport details to travel in my identity? We use robust controls that protect your passport from identity takeover, including sophisticated facial recognition technology. Could someone else get a passport in my identity? Your passport remains valid for travel unless it has expired or it has been renewed. Yes, your passport is safe to use for international travel. If you have not renewed your passport, there is no need to replace your passport if it is still valid. If you have renewed your passport since signing up with Latitude, you do not need to do anything. Do I need to replace my passport if I have been impacted? Latitude will advise you if your New Zealand passport details were compromised. Some people had their New Zealand passport details compromised.Ī copy of your passport personal information (bio-data) page may have been exposed. What passport details could have been exposed? If you are not contacted by Latitude, you have not been impacted by the breach. This includes New Zealand passport holders who provided their New Zealand passport as part of setting up their accounts with Latitude Financial Services. Latitude is working to contact affected customers about the data breach. How do I know if I have been impacted by the data breach? Latitude Financial Services (also trading as GEM Finance in New Zealand), an Australian finance company, has recently advised customers of a cyberattack which may have resulted in unauthorised access to current and former customers’ information held by the company.
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